Shipping and Delivery Policy
Please read carefully our shipping and delivery policy when purchasing our products. The policy will apply to any order you place with us.
Shipping
We offer free shipping on continental USA orders $50 and above. There is a flat rate fee of $7 for order below $50. Shipping can be 1-3 days from date of order placed and delivery is 2-3 business days from date shipped, which is based on where you live as determined by the United State Postal Service (USPS). All orders are shipped via the USPS. Al times and dates for delivery of products are given in good faith but are estimates only.
International Shipping
We offer worldwide or international shipping. Free standard shipping is not valid on international orders. Please note that we may be subject to rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties fees over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional cost.
International shipping charges are determined by weight and distance. We will estimate the shipping charge which will appear on your order form. If that charge is excessive, you will receive a refund of the difference between the amount charges and the actual shipping charges.
Return Policy
We thank you for your purchase and hope you are happy with our products. However, if you are not completely satisfied with your purchase for any reason, you may return it for a refund (less shipping charges), store credit or an exchange.
All returns must be postmarked within 14 from day of delivery. All returns must be in original condition, unwashed, unaltered, not worn or used in any fashion.
To return an item or items, please email us at Jalab4@aol to notify us of a return or start the return process online where you placed the order. After notifying us of the return, return with copy of the invoice and mail to:
Al-Mujalbaba
Attention: Returns
1026 Bellevue Ave
Syracuse, NY 13204
Note that you will be responsible for the shipping charges, and we recommend that you use a trackable method of return.
Refunds
After receiving your return and inspecting the condition of your returned item, we will process your refund or exchange request or store credit request. Please allow 1 -2 business days for the refund, exchange, or store credit to be processed. Refunds may take a few business days to appear on your credit statement depending on the credit card company.
Exceptions. For defective or damaged products please contact us directly at 646 643 1826 or fill our the online contact form to arrange for a refund or exchange.
If you have any questions concerning the return policy, please contact us at Jalab4@aol.com or 646 643 1826. Thank you.