We at Al-Mujalbaba sincerely appreciate your business. Our goal is to offer our customers quality products at affordable prices and we want our relationship to be mutual beneficial.
Please note the following.
Orders are generated by payment for products you wish to purchase. We usually fulfill orders within a 1 or 2 days. If there should be any problem, we will contact you via email.
We accept Visa, Master Card, American Express, Discover and Paypal. PLEASE NOTE THAT ON THE ORDER FORM, THE BILL TO NAME AND ADDRESS SHOULD BE THE SAME NAME AND ADDRESS AS IT APPEARS ON your CREDIT CARD billing statement. THIS IS FOR YOUR PROTECTION.
Customers have a right to cancel orders which has not been shipped. Once the order has been shipped it cannot be canceled: then see our Return Policy.
USA SHIPPING CHARGES:
Shipping charges are displayed in your shopping cart at time of your order.
All items are shipped via Postal Priority Mail or First Class Mail, which is usually determined by weight and distance.
At various times we will offer free shipping and/or flat rate shipping.
RETURNS AND EXCHANGES:
If your order does not meet your expectations, return it in its original condition(unwashed and unaltered) within 14 days and receive a prompt refund (excluding shipping costs).
Please note that when making exchanges, you will be charged $8.00 shipping for the resent item(s), if the cause of exchange was not due to error on our part, for example if we shipped the wrong item ordered.
Returns should be sent to:
1028 Bellevue Ave.
Syracuse, NY 13204
Please include a copy of the invoice and reason for return.
INTERNATIONAL SHIPPING CHARGES (OUTSIDE OF USA):
Cost of shipping to foreign countries varies, therefore, charges that appear on your order form are estimated charges and will be adjusted depending on
the actual amount once the order has shipped. We ship our international orders via USPS, United States Postal Service.
Returns & Exchanges for International Customers:
Please contact us via email: Jalab4@aol.com or call (646) 643-1826 concerning returns and exchanges.